Right of withdrawal

RIGHT OF WITHDRAWAL

1.1. Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 30 (thirty) days working days from the date of receipt of the Products. If the Customer has appointed a person he trusts to collect the Product, his right of withdrawal starts from the day of delivery of the Product to the person designated by him, other than the courier.

1.2. To exercise the right of withdrawal referred to in the previous article 1.1, the Customer must send to IGS
a communication to this effect, within the deadlines indicated, to the following e-mail address igssportitalia@gmail.com or using the appropriate form on the Store.

1.3. In the event of withdrawal, the Customer must return the Products to IGS at his own expense within 30 (thirty) days of withdrawal, to the following address:

IGS
Via Tonetti, 5
Rovereto – 38068 Italy

The Product must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

  • the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, complements, etc.);
  • the right of withdrawal is excluded for made-to-measure and personalized items or pre-order items;
  • for withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc...);
  • the shipping costs for returning the goods will be the sole responsibility of the Customer;
  • the shipment, until verified receipt in the warehouse indicated by IGS, is under the complete responsibility of the Customer;
  • in the event of damage to the goods during transport, IGS will notify the Customer, to allow him to take action against the courier he has chosen and obtain the relevant refund; the Product will then be made available to the Customer, canceling the withdrawal request; IGS will not be liable in any way for damage, theft or loss occurring during or in any case in connection with the return shipment.

1.4. IGS will refund the Customer the entire amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14) within 30 (thirty) days of withdrawal, through a cancellation procedure of the debited amount, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of said reimbursement. IGS may suspend the refund until receipt of the returned Product or until the Customer demonstrates that he has correctly sent the Product back.

1.5. The Customer will be denied the exercise of the right of withdrawal if IGS ascertains that:

  • the returned item and/or its accessories, and/or its packaging are not intact;
  • the item is missing its external packaging and/or original internal packaging;
  • the item is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, IGS will return the Product to the Customer, charging the shipping costs and, if already refunded, the price of the item.