Right of withdrawal

RIGHT OF WITHDRAWAL

1.1. Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 30 (thirty) working days from the date of receipt of the Products. If the Customer has appointed a person of his/her trust to collect the Product, his/her right of withdrawal starts from the day of delivery of the Product to the person designated by the latter, other than the courier.

1.2. To exercise the right of withdrawal referred to in the previous article 1.1, the Customer must send to IGS
a communication to this effect, within the terms indicated, to the following email address igssportitalia@gmail.com or using the appropriate form on the Store.

1.3. In the event of withdrawal, the Customer must return the Products to IGS at his/her own expense within 30 (thirty) days of the withdrawal itself, to the following address:

IGS
Tonetti Street, 5
Rovereto – 38068 italy

The Product must be returned intact, complete with all its parts and in its original packaging (envelopes and boxes), stored and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without there being any signs of wear or dirt, in compliance with the conditions set out below:

  • the right of withdrawal may be applied to the product purchased in its entirety; it is not in fact possible to exercise withdrawal only on part of the product purchased (e.g.: accessories, complements, etc.);
  • the right of withdrawal is excluded for custom-made and personalized or pre-order items;
  • for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);
  • the shipping costs for returning the goods will be borne exclusively by the Customer;
  • the shipment, until receipt has been verified in the warehouse indicated by IGS, is under the complete responsibility of the Customer;
  • in the event of damage to the goods during transport, IGS will notify the Customer, to allow him to seek compensation from the courier chosen by him and obtain the relevant refund; the Product will then be made available to the Customer, cancelling the request for withdrawal; IGS will not be liable in any way for damage, theft, loss occurring during or in any case in relation to the return shipment.

1.4. IGS will refund the Customer the entire amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14) within 30 (thirty) days of withdrawal, through a reversal procedure of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of said refund. IGS may suspend the refund until receipt of the returned Product or until the Customer demonstrates that he has correctly returned the Product.

1.5. The Customer will be denied the right of withdrawal in the event that IGS finds that:

  • the returned item and/or its accessories, and/or its packaging are not intact;
  • the item is missing its external packaging and/or original internal packaging;
  • the item is missing integral elements and/or accessories (e.g. closures, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, IGS SPORT will return the Product to the Customer, charging the latter the shipping costs and, if already refunded, the price of the item. IGS SPORT IS A REGISTERED TRADEMARK